Military Housing Property Manager I (USAG - Miami)

Military Housing Property Manager I (USAG - Miami)

Miami, FL, USA

Job Description

WinnCompanies is looking for a Property Manager I to join our team at our future Military Housing site in Miami Florida!

The ideal candidate for this role will have a strong background in property leasing, specifically managing a lease up of a new construction community.

In this role, you will be responsible for the day-to-day management of the community operations, including maintaining community curb appeal, controlling expenditures, and facilitating the resident journey. You will also manage day-to-day relationship management with government partners and stakeholders, oversee maintenance and contracted work.

Please note that this position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver’s license/ID is required in order to access the federal facility.

Responsibilities

• Administer move-in paperwork and home inspections with residents.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
• Answer calls for leasing and customer service for multiple locations using a cloud-based ring group.
• Answer resident questions and assists in resolving resident complaints.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Serve as the primary escalation point for community management operations.
• Resolve and address resident complaints, disputes, and other issues.
• Analyze resident feedback and address as needed.
• Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas of the property, including trash pick up and enforcing community standards.
• Lead in the organization and execution of company-sponsored resident events including social events, educational classes, and community programs.
• Conduct move out assessments with departing residents and assess any charge for damages.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
• Manage relationships with government partners and leadership.
• Ensure efficient communication with Government partner of pertinent information.
• Serve as liaison with Installation agencies and leadership.
• Participate in hire, termination, and progressive discipline formaintenance staff.
• May conduct quarterly and annual performance reviews for all direct reports.
• Oversee aggressive and timely collection ofdelinquent accounts.
• Ensure consistent and fair collection of damages at move out, during occupancy.
• Responsible for overseeing petty cash, creating and managing purchasing functions, and other financial functions.
• Responsible for administrative support for maintenance functions.
• Ensure compliancewith state, federal, and military and company policies and procedures.
• Ensure compliance with contract specifications and company policies and procedures.
• Responsible for meeting budgeted occupancy and financial goals.
• Responsible for monitoring occupancy rates and vacancies.
• Provide accurate and timely reports to the Operations Director.
• Identify safety, curb appeal, maintenance, and capital requirements and work with the Director of Maintenance and Director of Property Management to budget for and address the concerns or challenges.
• Compile monthly and quarterly reportsfor multiple stakeholders in a timely and accurate fashion.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• 1-3 years of experience managing a new construction lease up.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Comfort with mobile device applications.
• Proficiency in Microsoft Office.
• Excellent telephone and oral communication skills.
• Ability to manage time effectively.
• Ability to make decisions and solve problems.
• Ability to manage multiple assignments and tasks and work under pressure.
• Please note that this position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver’s license/ID is required in order to access the federal facility.

Preferred Qualifications

• Associate's degree in business-related field.
• Experience in property management.
• Experience with Yardi property management software.

Benefits

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and ADⅅ optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

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