Medical Assistant/Clinical Service Specialist, Full Time - Temple, TX

Overview

Location: Temple, TX

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our facility in Temple, TX. Our Medical Assistants play a crucial role within the infusion center as part of a collaborative medical team. The individual in this role will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations. We are looking for a Medical Assistant with prior administrative experience, strong initiative, and the ability to work independently.

Compensation & Benefits

• Pay Range: $20.00 - $22.00/hour
• Bonus Plan Target: 5% Annually (Based on performance)
• Private Equity for the Greater Good – Company-wide Employee Ownership Program

• Medical, Dental, Vision
• HSA with Employer Contribution
• TouchCare – Insurance Concierge Service
• 401K with Match up to 4%
• PTO: Accrual 3+ weeks; PTO Buy-back, PTO Rollover, and PTO Donation Program
• Wellness Reimbursement Program – $360 Annually
• Employee Referral Bonus – Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & Long-term Disability (Employer-provided)
• Life Insurance (Employer-provided)

Employment Details

• Employment Type: Full-time
• Schedule: Monday - Friday | 8:00am - 5:00pm
• FLSA Status: Non-Exempt
• Location: 2419 Palermo Pkwy, Temple, TX 76502
• Reports to: Clinical Operations Manager

Primary Responsibilities

• Perform a variety of patient care activities rendering quality patient care in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with required information.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls, and process payments.
• Oversee and ensure efficient turnover of exam rooms.
• Assist provider in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under the direction of manager.
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart.
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Secondary Responsibilities

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

QualificationsEducation and Experience

• High school graduate or equivalent, required.
• Medical Assistant Certification, preferred.
• CPR/BLS, required prior to start date.
• 1 year of experience working within a clinical environment, required.
• 1 year in an administrative, patient-facing, or customer service role, required.
• Phlebotomy and lab processing skills, preferred.

Skills

• Self-motivated with the ability to work independently as needed.
• Outstanding communication and interpersonal skills; ability to communicate professionally with staff, patients, and physicians.
• Computer skills for electronic recordkeeping.
• Ability to read and interpret safety rules and operating instructions.

Work Environment & Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles, and chemicals. The noise level is usually moderate. Specific vision abilities include close, color, distance, peripheral, depth perception, and the ability to adjust focus. The employee may be required to stand, walk, talk, hear, and smell. The employee may need to use PPE as required.

About Vivo Infusion

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting. We are a national company with locations in 15 states, offering opportunities for growth and competitive benefits. We are committed to high-quality patient care, relationships with referring providers, and a strong company culture. We have received The Gold Seal of Approval from The Joint Commission.

Recruitment Privacy & Equal Opportunity

Vivo Infusion is an Equal Opportunity Employer. We post all open positions on the Careers page of the company website. Applicants will never be asked to provide personal identification information or financial information during the application and interviewing process. We may request contact details, employment history, qualifications, and proof of eligibility to work in the US.

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