Bus Controller

Job Description

Bus Controller (Job Code 2600001E)

Salary

$54.25

Position Summary

Monitors buses along service routes. Facilitates and supervises communications, coordinates restoration of service for buses and appropriate personnel, and keeps the public informed of service disruptions. Assists Control Center Managers in providing timely, accurate, consistent information to Authority personnel. Performs observations of line service issues to gather information used in validating data in CleverCAD and recommend process improvements for Bus Operators and Bus Service Management.

Primary Responsibilities

• Coordinates activities with police departments, fire departments, public utilities, outside agencies and departments within Authority to utilize services to restore operations safely, timely, efficiently.
• Recommends and advises Authority management of enhancements in processes and procedures that assist strategic management of Headway, Big Gap and Bus Bunching issues.
• Develops efficient solutions to bus bunching, big gaps and headway action to Bus Operators remotely via CleverCAD.
• Identifies all routes with real‑time service reliability problems.
• Communicates with bus service managers to deploy resources effectively.
• Directs Bus Operators via CleverCAD with route and direction changes.
• Assists Bus Operators in troubleshooting techniques, correcting defects and notifying appropriate personnel to fix defects or remove equipment when necessary; utilizes CleverCAD and MMIS.
• Maintains logs, delay sheets, and prepares other required documents. Must be able to operate a computer terminal to input or retrieve data.
• Performs other duties as assigned.

Supervisory Responsibilities

Reporting to this position may include the following jobs: Job Title

Challenges

• Must handle multiple tasks simultaneously.

Education/Experience Requirements

• One (1) year CTA Bus Operations experience as Bus Supervisor/Instructor, or one (1) year CTA Bus Operations experience as Pool Bus Supervisor/Pool Bus Instructor, five (5) years CTA Bus Operations experience as Bus Operator, or five (5) years external experience in Bus Operations in a Bus Supervisory role.
• Bachelor’s degree in Transportation or related field preferred.
• Required to submit and pass drug and alcohol testing.
• Required to pass certification/re‑recertification tests.
• Required to pass Incident Command trainings.

Physical Requirements

• Requires remaining in a stationary position for extended periods and constantly operating a computer and office machinery.

Knowledge, Skills, and Abilities

• Detailed knowledge of computers to input and retrieve data.
• Detailed knowledge of characteristics of revenue equipment.
• Detailed knowledge of restoration techniques and city boundaries.
• Detailed knowledge of bus and rail operations.
• Detailed knowledge of troubleshooting and restoration techniques.
• Working knowledge of bus routes and street patterns, operating regulations, scheduling techniques.
• Working knowledge of Authority’s fare structure.
• General knowledge of bus operations equipment.
• Good verbal and written communication skills suitable for clear radio and public‑address announcements.
• Ability to write and express oneself clearly, logically, comprehensively.
• Ability to document occurrences or events in chronological order.
• Ability to develop and maintain effective working relationships with Authority personnel and outside agencies.
• Ability to read and interpret scheduling material.

Working Conditions

• General office environment.
• Works various days and hours as assigned.
• Must be available to respond to calls or e‑mail inquiries outside regular hours.

Equipment, Tools, and Materials Utilized

• Standard office equipment.
• Personal computer and related Control Center software and equipment.

Equal Opportunity & Employment

CTA is an equal opportunity employer. No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws, except where a bona fide occupational qualification exists. CTA is committed to providing an inclusive environment for its workforce and communities. CTA will make reasonable accommodations for known disabilities of otherwise qualified applicants and employees, unless undue hardship would result.

#J-18808-Ljbffr