We are hiring a Tier 1 IT Help Desk Technician to provide frontline support to our managed services clients. This is an entry-level, onsite role in Houston/Cypress with paid training, mentorship, and a clear path to Tier 2.
We are a Houston-based Managed Services Provider (MSP) that keeps small and mid-sized businesses running. We handle everything from help desk support to network management for our clients, with fast response times and a team that treats clients like partners.
As a Tier 1 Help Desk Technician, you'll be the first point of contact for client support requests. You'll troubleshoot basic hardware, software, and network issues by phone, email, and remote session — escalating to Tier 2 when a problem goes beyond frontline scope. A great fit for someone with strong tech fundamentals who wants to grow their career in IT.
What You'll Do
- Answer inbound support calls and respond to tickets from business clients
- Troubleshoot Windows desktops/laptops, Microsoft 365, printers, and basic network issues
- Perform password resets, user account setup, and permission changes in Active Directory / Azure AD / Microsoft 365
- Install and configure workstations, peripherals, and common business software
- Document every ticket clearly in our PSA / ticketing system
- Escalate complex issues to Tier 2 with clean, useful notes
- Follow up with clients to confirm issues are resolved
What We're Looking For
- 1–2 years of IT support experience (internships, home lab, certifications or CompTIA coursework count)
- Strong working knowledge of Windows 11 and Microsoft 365
- Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Excellent phone manner and written communication
- Organized and able to juggle multiple tickets without dropping them
- Reliable transportation and valid driver's license (occasional local site visits)
- Must be authorized to work in the U.S.
Nice to Have (Not Required)
- CompTIA A+, Network+, or Microsoft 365 Fundamentals certification
- Prior MSP or help desk experience
- Basic knowledge of Mac and Linux
- Familiarity with ticketing tools (ConnectWise, Autotask, Kaseya, etc.)
- Experience with remote support tools (ScreenConnect, TeamViewer, Splashtop)
Why Work With Us
- Paid training and a clear path from Tier 1 to Tier 2
- Certification reimbursement (A+, Network+, Microsoft)
- Paid time off and holidays
- Collaborative team that helps each other learn
- Steady full-time schedule, Monday–Friday
Compensation $35,000 – $40,000 / year, based on experience and certifications.
Apply through ZipRecruiter with your resume. A short note telling us why you're interested in IT / the MSP world goes a long way.
Company DescriptionHouston TechSys is a managed IT services provider focused on delivering reliable, secure, and scalable technology solutions to small and mid-sized businesses.Company DescriptionHouston TechSys is a managed IT services provider focused on delivering reliable, secure, and scalable technology solutions to small and mid-sized businesses.