Job ID: 322341
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range: $19.17 - $23.99 hourly, DOE
Grade: 109
Work Schedule: Monday - Friday: eight (8) hours per day between 7am - 7pm; Summer Hours: Monday - Thursday: ten (10) hours per day between 7am-7pm
Work Calendar: 12 Months
Job SummaryThis Student Services Specialist position is located at the Maricopa Community College District Office in Tempe, Arizona. If you have a passion for helping others improve their lives through education by breaking down barriers and helping them navigate higher education, this is the position for you!
This position provides comprehensive student support, specializing in enrollment services and financial aid, in the Maricopa Contact Center. It works collaboratively with a team to provide remote customer service and communications for a diverse population of students and campus admission, records, and registration, and financial aid representatives. It delivers the highest level of customer service via phone, email, chat, text, and other communication channels.
This position will be trained and expected to provide one-stop enrollment student support (including admissions, registration, financial aid, placement, student billing, recruitment, and other enrollment processes) via inbound and outbound phone calls for all ten Maricopa Community Colleges and the District Office. The position utilizes strong problem‑solving and troubleshooting skills and leverages multiple technology systems to efficiently help students navigate all aspects of the enrollment and financial aid processes. The position reports to a manager in the Maricopa Student Support Center.
Essential Functions- 60% – Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students.
- 20% – Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems.
- 10% – Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center.
- 10% – Other duties as assigned.
Associate's Degree from a regionally accredited institution, and one (1) year full‑time of student services or college teaching experience, or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
High School Diploma or GED, and three (3) years of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs, or working in a call center on inbound and outbound call campaigns.
Desired Qualifications- One (1) or more years of experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment).
- One (1) or more years of experience working with finance.
- One (1) or more years working in a customer service role over the phone.
- Experience using a Student Information System (PeopleSoft, Banner, etc.).
- Experience using a Customer Relationship Management Tool (CRM, Salesforce, etc.).
- Bilingual (Spanish‑English).
- One year of full‑time relevant MCCCD experience during the previous two years.
Hours of operation are 7:00 AM – 7:00 PM, with varied schedules within these hours.
May be required to sit for a long period of time, viewing a computer monitor.
May be required to lift or carry up to 25 lbs.
May be required to work evenings and weekends.
Must be in good standing with the Department of Education as it relates to Federal Financial Aid.
May be required to work on‑site or at home. Technology (computer, monitor, mouse, keyboard, etc.) will be provided for work‑from‑home, but the candidate must have reliable internet. Other workspace requirements (desks, chairs, etc.) are not provided by the Maricopa Community Colleges. The candidate must have a private remote workspace.
Benefits- Nationwide Medical, Dental, and Vision Coverage
- Paid Time Off: Vacation, Sick Leave, and Personal Time
- 20 Paid Observed Holidays
- Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverage
- Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions
- Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
- Tuition Reimbursement for employees and dependents
- Annual Professional Development Funding
- Flexible Work Schedules
- District‑Wide Wellness Program with Workshops and Webinars
- Monthly Health & Wellness Calendar and Newsletter
- Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
- Employee Assistance Program (EAP)
- Sight‑On‑Site Eye Care Services
- Mobile On‑Site Mammography Screenings
- Pre‑Retirement Planning Events
- Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer)
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972 states: \"No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.\"
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
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