Position Summary
The Customer Solutions Specialist works directly with customers and internal team members to support software implementations, answer questions, coordinate project tasks, and develop training materials.
This position is ideal for someone who is organized, technically curious, and enjoys solving problems. It offers a unique opportunity to learn project management, customer success, software implementation, and the fundamentals of how enterprise software is delivered to nonprofit and government organizations.
The long-term goal of this role is to develop into a leadership position within customer success, implementation, sales, or software development.
Purpose of the Role
To ensure customers receive exceptional service and support throughout their implementation and ongoing use of FAMCare by:
- Responding to customer inquiries and solving problems
- Coordinating project deliverables and documentation
- Assisting with software configuration and testing
- Developing training materials and guides
- Supporting successful customer adoption
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Maintain accurate project documentation and task tracking
- Take meeting notes and track follow-up items
- Assign tasks to appropriate team members
- Assist with software implementation and configuration
- Perform minor form and layout changes (adding fields, updating labels, modifying screen layouts)
- Test system enhancements and document findings
- Develop and maintain customer training materials
- Assist with customer onboarding and training sessions
- Collaborate with implementation, support, operations, and development teams
- Help improve internal processes and procedures
- Perform other duties as assigned
Qualifications
Required Skills
- Strong computer and technical aptitude
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
- Attention to detail
- Ability to manage multiple priorities and deadlines
- Self-motivated with a high level of initiative
- Curiosity and willingness to learn
Technical Skills
- Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams)
Preferred Qualifications
- Experience in social services, healthcare, public administration, or nonprofit organizations
- Familiarity with project management or software implementation
- Bachelor's degree in Public Administration, Social Work, Human Services, Business, Project Management, or a related field
At GVT, attitude, curiosity, and the desire to learn are more important than any specific educational background.
Career Growth Opportunities
This role offers multiple advancement paths within GVT:
- Customer Solutions Specialist → Sales Executive
- Customer Solutions Specialist → Implementation Specialist
- Customer Solutions Specialist → Implementation Specialist → Software Developer
This position provides exposure to customer service, project management, software implementation, business analysis, and technical configuration, making it an excellent starting point for a long-term career in technology and customer success.
Company DescriptionGlobal Vision Technologies develops FAMCare, a leading case management platform used by nonprofits, government agencies, universities, and healthcare organizations to improve service delivery, reporting, strengthen reporting, protect funding, and improve outcomes for vulnerable populations.Founded in 2001, Global Vision Technologies has helped organizations across the United States and Canada manage complex programs serving children, families, adults, and patients. Our mission is to empower the people who directly impact the lives of others with powerful software that helps them do their jobs better.
At GVT, your work directly supports organizations that improve the lives of children, families, seniors, and vulnerable populations every day.
You will join a mission-driven company where you can:
•\tLearn enterprise software and implementation
•\tDevelop valuable business and technical skills
•\tWork closely with experienced professionals
•\tBuild a meaningful career with advancement opportunities
•\tMake a real difference through technology
If you are curious, organized, and motivated to learn while helping others succeed, we would love to hear from you.Company DescriptionGlobal Vision Technologies develops FAMCare, a leading case management platform used by nonprofits, government agencies, universities, and healthcare organizations to improve service delivery, reporting, strengthen reporting, protect funding, and improve outcomes for vulnerable populations.\r\n\r\nFounded in 2001, Global Vision Technologies has helped organizations across the United States and Canada manage complex programs serving children, families, adults, and patients. Our mission is to empower the people who directly impact the lives of others with powerful software that helps them do their jobs better.\r\n\r\nAt GVT, your work directly supports organizations that improve the lives of children, families, seniors, and vulnerable populations every day.\r\n\r\nYou will join a mission-driven company where you can:\r\n•\tLearn enterprise software and implementation \r\n•\tDevelop valuable business and technical skills \r\n•\tWork closely with experienced professionals \r\n•\tBuild a meaningful career with advancement opportunities \r\n•\tMake a real difference through technology \r\n\r\nIf you are curious, organized, and motivated to learn while helping others succeed, we would love to hear from you.