Compliance Manager

2 days ago Be among the first 25 applicants

This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $110,000.00/yr

Job details:

This Jobot Job is hosted by Omar Benabicha.

Are you a fit? Easy Apply now by clicking the \"Easy Apply\" button and sending us your resume.

Salary: $90,000 - $110,000 per year

A Bit About Us:

We are a leading manufacturer of household products in the US.

Why join us?

• Well-established manufacturer!
• Excellent pay + benefits
• 401k match
• Strong + Positive work culture

Job Details

Position Summary:

This role manages processes to ensure that data and information provided to consumers meet business needs and comply with industry regulations.

Position Description:

• Design, implement, maintain, and manage a Consumer Care Center.
• Manage staff handling consumer product inquiries and warranty replacements.
• Resolve all consumer-related insurance claims.
• Serve as the liaison for all product liability-related lawsuits.
• Resolve escalated consumer issues.
• Identify and report potential liabilities regarding manufacturing or design that require corrective action.
• Create reportable and measurable metrics.
• Design and maintain a virtual product library for reference purposes.
• Generate and maintain SOPs related to consumer relations.
• Create and implement a department handbook, instructional handouts, document processes, and scripting.
• Work cross-functionally to ensure all pertinent details are correct and accurate before going to market.

Retail and Corporate Compliance:

• Review all packaging, inserts, warranties, care tags, etc., to ensure compliance with retail customer requirements and consumer legal rights.
• Stay current with Federal and State regulations (e.g., law tag requirements, trademarks).
• Maintain current registration for industry associations.
• Act as the liaison for all Retail Compliance Audits.
• Oversee new retailer onboarding processes.
• Resolve retail issues related to trademark infringements, unauthorized sale of products, etc.
• Create formal processes and procedures.
• Design and develop a retail customer library with routing guidelines, packaging guidelines, shipping guidelines, etc.

Position Requirements:

• Excellent computer skills; ERP, specifically SAP, is preferred.
• 5+ years of experience managing a call center.
• 3+ years of industry knowledge preferred.
• Risk-focused with good written and oral communication skills.
• Strong organizational and project management skills.
• Ability to manage multiple tasks simultaneously.
• Strong desire to lead and follow through with issues.
• Must be a team player and work well with others.

Interested in hearing more? Easy Apply now by clicking the \"Easy Apply\" button.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Legal

Industries

Human Resources Services, Technology, Information and Internet, and Hospitals and Health Care

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