Job Overview
- We are seeking an experienced ITSM Software Developer to design, develop, and maintain an IT Service
- Management (ITSM) software product that integrates seamlessly with ServiceNow. This role requires
- expertise in IT infrastructure monitoring, event management, and automation, leveraging tools such as
- Zabbix, OTRS/Zuny, Linux, KVM, LXC, Kubernetes, and Proxmox.
- Additionally, this role will have a strong focus on source code obfuscation, security hardening, and
- intellectual property protection to ensure the security and integrity of the ITSM software product.
Key Responsibilities
ITSM Software Development & Integration
• Develop and enhance an ITSM software product that integrates with ServiceNow for incident,
problem, change, and asset management.
• Build and maintain custom connectors, APIs, and automation workflows between ServiceNow,
Zabbix, OTRS/Zuny, and Proxmox.
• Develop real-time event-driven solutions for monitoring and alerting using Zabbix and
Kubernetes event listeners.
Source Code Obfuscation & Security Hardening
• Implement source code obfuscation techniques to prevent reverse engineering and protect
intellectual property.
• Utilize code minification, encryption, and binary obfuscation techniques for securing compiled
and interpreted code.
• Develop license validation and tamper detection mechanisms to prevent unauthorized use of
ITSM software.
• Implement secure coding practices to prevent vulnerabilities such as code injection, buffer
overflow, and API abuse.
• Conduct regular security audits and penetration testing on ITSM software components.
Infrastructure & Monitoring Integration
• Design and implement event correlation and automated incident response workflows using
Zabbix and ServiceNow Event Management.
• Optimize and automate the deployment of Linux-based ITSM components on KVM, LXC, and
Kubernetes.
• Configure and manage Proxmox for efficient VM and container orchestration to support ITSM
functions.
Automation & Performance Optimization
• Develop automation scripts for infrastructure management using Python, Bash, or Ansible.
• Implement self-healing mechanisms in Kubernetes to enhance system reliability.
• Work with ITSM teams to improve incident resolution times by automating root cause analysis.
Security & Compliance
• Ensure compliance with ITIL best practices and security standards in ITSM software
development.
• Implement role-based access control (RBAC) and secure API integrations between ITSM
components.
• Conduct threat modeling and risk assessments to identify potential security gaps in the
software.
Required Qualifications & Skills
Technical Skills
• Proficiency in ITSM frameworks (ITIL, Incident & Event Management).
• Hands-on experience with:
o Zabbix (monitoring, alerting, and automation).
o OTRS/Zuny (ticketing, ITSM workflows).
o Linux (server administration, automation).
o KVM & LXC (virtualization and container management).
o Kubernetes (orchestration, service discovery, self-healing).
o Proxmox (VM/container lifecycle management).
• Strong programming skills in Python, Go, or JavaScript for API development.
• Experience integrating with ServiceNow APIs (REST, SOAP, Webhooks).
• Familiarity with Ansible/Terraform for infrastructure automation.
• Experience with source code obfuscation techniques, including:
o JavaScript minification and obfuscation (e.g., UglifyJS, )
o Python code obfuscation (e.g., PyArmor, Nuitka, Cython)
o Binary obfuscation for compiled code (e.g., LLVM obfuscation, ProGuard, Obfuscator[1]LLVM)
o Reverse engineering prevention techniques (anti-debugging, anti-tampering, code
watermarking)
Soft Skills
• Problem-solving mindset with a focus on automation and security.
• Ability to work in cross-functional teams (IT, DevOps, Security).
• Strong documentation and communication skills.
Preferred Qualifications
• Certifications in ITIL, ServiceNow, or Kubernetes (CKA/CKAD).
• Experience with ServiceNow Event Management and IT Operations Management (ITOM).
• Knowledge of event-driven architectures (Kafka, RabbitMQ).
• Experience with binary protection tools and secure software distribution methods.