Job Title: Technical Support Analyst (Tier I) Location: Belvidere, NJ Duration: 12 MonthsPosition Overview\"Navitas Partners, LLC\" is seeking a motivated and detail-oriented Technical Support Analyst (Tier I) to join a fast-paced IT support environment. The ideal candidate will have at least 2 years of hands-on technical support experience, strong troubleshooting skills, and the ability to provide excellent end-user support across various levels of the organization.Required Skills & QualificationsMinimum 2 years of technical support or help desk experienceStrong working knowledge of Windows 10 operating systemsProficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)Familiarity with Avaya phone systems is a plusExcellent verbal and written communication skillsAbility to work effectively in a high-volume, fast-paced environmentStrong customer service mindset with the ability to interact professionally with users at all levelsKey ResponsibilitiesInstall, configure, troubleshoot, and resolve desktop hardware and software issuesProvide support for end-user computing environments including PCs, printers, and peripheralsAssist with setup, relocation, and teardown of computer equipment and presentation systems as neededLog, update, and manage support tickets accurately within the IT service management systemDiagnose and resolve technical issues in a timely and efficient mannerCollaborate with IT team members and escalate complex issues when necessaryMaintain clear and professional communication with end users and IT leadershipReport directly to the Director of ITFor more details reach at About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.