Retail Floor Lead

Company Overview

Vuori is re‑defining what athletic apparel looks like: built to move and sweat in a casual aesthetic that transitions into everyday life. Inspired by an active coastal California lifestyle, our high‑energy, fast‑paced retail environment reflects the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

Pay Range

Base pay range: $18.00/hr – $20.00/hr plus team‑pulled commissions.

Job Description

The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. The Floor Lead supervises the retail floor, takes initiative, delegates work and serves as a “go to” person. Under the direction of the Store Manager, the floor lead assists in any leadership duties that arise, working directly with both the Store Manager and Assistant Store Manager.

Key Responsibilities

• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepares fitting rooms, finds sizes and provides honest, knowledgeable feedback to customers regarding merchandise style and fit.
• Forges lasting relationships with customers by engaging with them about product details, new product and replenishment and invites them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.
• Leads the team on day‑to‑day store operations when the Store Manager or Assistant Store Manager is not present.
• Motivates the sales team and achieves sales goals in a team‑based commission environment.
• Seeks new product knowledge in the broader fashion landscape, especially active‑wear, to serve as an expert for the customer.
• Communicates inventory needs to support the business goal.
• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure smooth operation.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Qualifications

• Available morning and/or evening, work 8‑hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer service expert: creates experiences, develops relationships, embraces the social aspect of sales and handles customer concerns positively and proactively.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Quick learn of new procedures and processes.
• Strong organizational skills and follow‑through.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Benefits

• Health Insurance
• Paid Time Off
• Employee Discount
• 401(k)

All your information will be kept confidential according to EEO guidelines.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Retail Apparel and Fashion

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Additional Information

Pay Range: $18.00 – $20.00 per hour plus team pulled commissions.

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