Overview
Location: Post Falls, ID. Status: Full-time/Hourly. Wage: $16.31 per hour. Employment benefits listed. Closes: 4/26/26. For more information, please see: Idaho Works job posting idahoworks.gov/jobs/2518017.
Responsibilities- Acquire items, write descriptions, take photos, upload pictures to a computer and to the ShopGoodwill/E-Books online web site, answer customer questions, provide customer service, and track online merchandise.
- Maintain record-keeping and applicable paperwork. Maintain a clean, organized, and safe work area. Applicant must pass background check.
High school diploma or general education degree (GED). One to three months related experience and/or training or an equivalent combination of education and experience.
Essential Duties and Responsibilities- Demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
- E-Books: Accept donated books from various areas such as the Warehouse and Retail Stores for scanning. Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.
- Have working knowledge of Amazon, eBay, and other auction sites as directed.
- Shelve books, audio media, and DVDs on the proper shelves.
- Answer customer questions and follow up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager.
- Track packages through shipping systems by individual tracking numbers.
- Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
- Communicate known customer issues with Management in a timely manner.
- Working knowledge of precious metals, gems, and synthetics.
- Must recognize brand stamps (high end, vintage, and trendy).
- Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.
- Have computer experience as we will use Picasa to upload images and gather information on items.
- Produce accurate and succinct descriptions of items to be put on ShopGoodwill and other auction sites.
- Upload pictures and descriptions to ShopGoodwill and other auction sites as directed.
- Maintain up-to-date knowledge of antiques and salable merchandise.
- Return store merchandise not accepted for sale as directed.
- Responsible for shelving listed items and pulling sold items as directed.
- Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
- Work collaboratively with Workforce and Family Services to provide participant services.
- Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest to ensure safety of personnel or property.
- Properly wear and maintain all required Personal Protective Equipment (PPE).
- Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
- Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
- Other duties as assigned.
For more information or to apply, you must go to the website below. Please do not email your resume as applications are accepted through the website.
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