Computer Support Specialist

Job Summary: Provide technical support to computer systems users, answer questions and/or resolve computer problems for clients in person, via telephone, or from remote locations. May provide assistance with both hardware and software applications, including printing, installations, word processing, electronic mail, and operating systems. Troubleshoot problems with other office equipment such as fax machines, digital sending equipment, etc.
Duties and Responsibilities:

• End user support and training for Windows OS and applications.
• PC construction, repair, and maintenance
• Industrial bar-coding equipment maintenance, repair, and support
• Technical and end user documentation generation and maintenance.
• Maintenance/troubleshooting on various electronic office equipment.
• Other duties as assigned.

Qualifications:

• College degree in IT or related field or equivalent experience.
• Ability to analyze and troubleshoot computer problems.
• Some Unix/Linux exposure is a plus.

Essential Functions of the Job:

• May stand and walk several hours or more per day.
• Sits for several hours or more per day.
• Sometimes lifts and carries heavy objects.
• Bends, stretches, reaches and twists while performing duties of the job.
• Frequently uses fingers to operate telephone, grasp and use writing implements and papers, operate calculator and computer, and perform other job duties.
• Must be capable of communicating effectively with management, coworkers, subordinates, and customers, both over the phone and in person.
• Must be alert and able to identify a hazard should one occur in order to avoid it by correcting immediately or reporting immediately as necessary.

Technical Skills:

• Ability to analyze and troubleshoot technical problems, gather technical requirements, and design/implement solutions.
• Good communication skills are a must (technical, management, and end-user)
• Ability to work both independently and with a team.
• Knowledge of Linux and Windows servers a plus.
• Other languages and technologies a plus.

II. Exertion Requirements: Light
Activity
Load/Weight/Force
Duration
Pushing
10 - 20 lbs. of force to initiate and/or maintain
Frequently
Pushing
25 - 50 lbs. of force to initiate and/or maintain
Occasionally
Pushing
50 - 100 lbs. of force to initiate and/or maintain
Rarely
Pulling
10 - 20 lbs. of force to initiate and/or maintain
Frequently
Pulling
25 - 50 lbs. of force to initiate and/or maintain
Occasionally
Pulling
50 - 100 lbs. of force to initiate and/or maintain
Rarely
Lifting
10 - 20 lbs.
Frequently
Lifting
25 - 50 lbs.
Occasionally
Lifting
50 - 100 lbs.
Rarely
Carrying
10 - 20 lbs.
Frequently
Carrying
25 - 50 lbs.
Occasionally
Carrying
50 - 100 lbs.
Rarely
III. Sensory Requirements: Light
Activity
Requirement
Hearing
Corrected to detect a minimum amplitude of 65 dB(A) for normal speaking voice at a distance of three feet.
Vision
Corrected to 20/40
Color Discrimination
n/a
Taste
n/a
Smell
n/a
Talk
Talking with a normal voice approximates to sound pressure level 65 dB(A)

• College degree in IT or related field or equivalent experience.
• Ability to analyze and troubleshoot computer problems.
• Some Unix/Linux exposure is a plus.