Job DescriptionJob Description
RESPONSIBILITIES:
• Become proficient in our portfolio of Energy Conservation programs
• Answer inbound calls, make outbound calls as necessary to resolve customer inquiries in a timely manner
• Probe to uncover customer needs and interests, help customers navigate through our portfolio of Energy Conservation programs to understand which may be most beneficial
• Discuss eligibility requirements as defined in the terms and conditions
• Partner with teams to ensure timely resolution of customer inquiries
• Route customers to the appropriate Energy Conservation program
• Document customer interactions
• Other duties as assigned
QUALIFICATIONS:
Basic Qualifications:
• High School Degree or Equivalent
• Prior call center experience, prefer a minimum of 3 years prior experience in call center environment
• Working knowledge of call center practices and technology
• Polished verbal communication skills
• Interpersonal skills, ability to quickly establish rapport with customers
• We value bilingual applicants (Spanish)
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.