✔️ Develop conversational chatbots using ChatGPT and other generative AI models.
✔️ Build persona-driven conversational flows that fit brand tone and business needs.
✔️ Implement knowledge-base integration using RAG to provide factual answers.
✔️ Develop automation for customer support, ticket creation, onboarding, and FAQs.
✔️ Design custom ChatGPT plug-ins and extensions for specific workflows.
✔️ Create voice-enabled experiences using LLM + speech-to-text + text-to-speech APIs.
✔️ Integrate chatbots with WhatsApp, SMS, Slack, Teams, and company websites.
✔️ Optimize conversation routing and escalation to human agents when needed.
✔️ Build multilingual chat solutions using LLM-driven translation features.
✔️ Implement safety layers to handle harmful queries and prohibited intentions.
✔️ Measure chatbot performance through accuracy, CSAT, and resolution rates.
✔️ Analyze chat transcripts to continually refine LLM behavior.
✔️ Ensure chatbot responses adhere to company legal and compliance standards.
✔️ Maintain logs, training datasets, and prompt libraries.
✔️ Debug issues related to model confusion, off-topic replies, or hallucinations.
✔️ Build custom tools to automate content generation, forms, and structured outputs.
✔️ Conduct A/B testing on prompts, model choices, and personality styles.
✔️ Collaborate with designers to refine UI/UX of chat interfaces.
✔️ Deploy chatbots on cloud platforms such as AWS, Azure, GCP, or Render.
✔️ Continuously upgrade chatbot features as new AI capabilities emerge.
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