At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Position SummaryAs a Field Service Technician‑Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). You will perform work associated with splicing and maintaining outside plant facilities and equipment, including aerial, buried, and/or underground fiber optic and copper cable. As a FST‑Network you will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications, and you will have direct, face‑to‑face contact with our customers. Services include, but are not limited to, telephony, video/CATV/DBS, internet, and high‑speed networks. You will exceed customer expectations by providing extraordinary customer service, identifying customer needs, and providing them with communications solutions. You will also understand how to use and demonstrate TDS products and seek sales opportunities while educating the customer.
Due to in‑field support and on‑call requirements, the selected individual must reside within a 60‑minute driving distance from the Waterford, Wisconsin warehouse located at: 311 Elizabeth St – Waterford, WI 53185.
Responsibilities- Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, video/CATV/DBS, fiber‑optic/copper facilities and other TDS products & services for new and existing customers; installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T‑1s, and/or DS3s (carriers, paging, and wireless); identifies location of defective cable using various test equipment and repairs buried, aerial, underground, and/or customer cable; locates cable and fiber in response to customer requests and/or construction needs; climbs poles and operates construction equipment; marks underground and buried facilities to prevent damage; keeps orderly log of all locate requests in the exchange area; performs cable fault acceptance tests on newly constructed facilities.
- Provides troubleshooting support techniques and corrections; responds to “trouble” dispatches.
- Provides high‑level support for enhancing and maintaining record systems (cross‑connects, line groups, network elements, etc.).
- Provides excellent customer service and proactively educates and sells TDS products and services to customers.
- Performs project management of the installation of systems and any related functions as requested by supervisor.
- 1+ year basic technical telecommunications experience – or – current or prior military service with honorable discharge.
- 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
- Must have and maintain a valid driver's license.
- Must follow the TDS attendance guidelines to meet TDS’s business needs, including obligations to customers.
- Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
- Requires being available for on‑call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
- Upon hire, must successfully pass all components of the Safety Course curriculum; must maintain DOT requirements for operating vehicles with a combined GVRW >10,000 lbs.
- Strong technical understanding of fiber and copper plant installation and troubleshooting.
- Understanding of telecommunication products and services such as inside wiring, cable, internet, intranet, bonding & grounding, data & computer transmission concepts, fiber‑optic transmission, static‑sensitive equipment, color codes, structured wiring, video/CATV/DBS installation, inventory systems, cable locating, battery maintenance, key systems, PBX, centrex, switch maintenance, voicemail, special circuits, fiber terminals, subscriber CXR terminals, T‑1s, ISPs, DSL, ISDN voice and data, testing & certifying loops.
- Practical knowledge of computer applications including databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD‑ROMs.
- Ability to work and make decisions independently with little or no supervision.
- Demonstrated customer service and sales skills, as well as effective verbal and written communication skills for interaction with internal and external customers.
- Proven organizational skills and ability to multi‑task.
- Ability to operate vehicles with manual transmissions.
While performing the duties of this job, the associate is regularly required to sit, stand, write, and operate a computer keyboard, standard office equipment and telephone; communicate with customers; move about and reach items; stoop, kneel, crouch, or crawl; balance or climb; lift and/or move up to 50 pounds, and occasionally up to 100 pounds. Specific visual abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position may require working outdoors, in mechanical or equipment rooms, and in possible extreme weather conditions. The associate is regularly exposed to moving mechanical parts and heavy equipment. The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job.
BenefitsWe believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being, and overall happiness. Join us and experience a work environment where your well‑being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous vacation & paid sick leave
- Seven paid national holidays & one floating holiday
- Paid parental leave (6 weeks after 12 months of employment)
- Adoption & surrogacy assistance
- Employee assistance & wellness programs
Associates working 30 or more hours per week additionally have access to:
- Short‑term & long‑term disability
- TDS service discounts
- Education assistance
- Paid volunteer time
All associates have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.
Who is TDS Telecom?TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid‑sized urban, suburban, and rural areas across the United States. With over 50 years of experience, TDS is committed to building and expanding fiber‑optic networks that bring cutting‑edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more.
Equal Employment OpportunityAt TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay TransparencyThe listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range (Hr./Yr.)$25.13 Hr. – $37.69 Hr.
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